Shipping Policy

Shipping Policy

Thank you for choosing OlloBot! We are thrilled to bring the future of companion robotics to your home. Please review our shipping policy below.

• Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Shipping Rates & Estimates: Shipping charges for your order will be calculated and displayed at checkout. Due to the size and premium packaging of OlloBot, shipping rates depend on the destination country and selected shipping method.

• International Shipping & Customs Duties: We ship to most countries worldwide. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. OlloBot is not responsible for these charges if they are applied; they are your responsibility as the customer. If a package is refused due to unpaid duties, the return shipping cost will be deducted from your refund.

• Damaged in Transit: We take great care in packaging OlloBot. However, if your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at [support@ollobot.com] within 48 hours of delivery. Please include photos or videos of the damage to help us process your claim quickly.

• P.O. Boxes / APO/FPO Addresses: Due to the physical size of OlloBot boxes and courier restrictions, we cannot ship to P.O. Boxes or APO/FPO addresses. A physical residential or commercial address is required.