Returns & Exchanges

We want you to feel confident about bringing OlloBot home. If something is not right, contact us and we will help you find the best next step.

Return window

You may request a return within 30 days of delivery. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.

Return eligibility

To qualify for a return, the product must be in the condition in which it was received, with all included accessories, manuals, charging equipment and original packaging. We may reduce the refund if the product shows damage, excessive wear, missing parts or use beyond what is reasonably necessary to inspect it.

Damaged, defective or incorrect items

Inspect your order when it arrives. If it is damaged in transit, defective or not the item you ordered, contact us as soon as possible with your order number, a description of the issue and clear photos or video. We will review the case and arrange repair, replacement or return shipping where appropriate.

Exchanges

Exchanges are subject to product availability. Once your return is approved, we will explain whether a direct replacement is available or whether the original order should be refunded before a new order is placed.

Return shipping

If the return is due to a confirmed defect, shipping damage or an order error, OlloBot will provide return instructions and cover the approved return shipping cost. For change-of-mind returns, the customer is responsible for return shipping and any non-refundable delivery charges, except where local law requires otherwise.

Refunds

After the returned product is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds to your account.

Items that cannot be returned

• Products returned without prior authorization
• Products with missing serial numbers or evidence of unauthorized modification
• Gift cards, digital products or services that have already been delivered
• Products damaged through misuse, improper handling or accidents after delivery

Regional consumer rights

This policy does not limit any mandatory rights available under the consumer laws of your country or region. Where local law provides stronger rights, those rights apply.

Start a return or exchange

Contact us through our Contact page and include your order number, the email used for the purchase and the reason for your request. Our support team will reply with the next steps.